Insurance Isn’t on Your Side — We Are.
Hotels, restaurants, and hospitality properties face unique risks—and complex insurance claims. We help owners recover from property damage while minimizing operational losses.
At River City Claims, we’re your advocate. Our licensed public adjusters specialize in hospitality insurance claims, ensuring all property damage, operational disruption, and income loss are fully documented and fairly compensated.
Serving Florida, Georgia & New Jersey — local hospitality adjusters available near you.
Why Choose River City Claims
Hospitality claims are among the most complex insurance losses due to continuous operations, guest safety requirements,
and revenue impact. You need specialists who understand hospitality operations—not just buildings.
Here’s what to expect when you partner with us:
Maximize Total Recovery
We identify building damage, room interiors, amenities, FF&E, and lost revenue that insurers frequently undervalue or exclude.
Minimize Guest & Operational Disruption
We manage the insurance process while you focus on guest communication, safety, and continuity of operations.
Hospitality Claim
Expertise
Our adjusters understand hotel and hospitality policies, brand standards, sub-limits, and business interruption calculations.
No Upfront
Costs
Our fee is contingency-based—you only pay after you recover funds.
Denied or Underpaid Claim?
We reopen, supplement, and appeal hospitality claims that were improperly handled or underpaid.
Protect Long-Term Asset & Brand Value
We document repairs, code upgrades, and compliance to protect brand standards and future insurability.
How We Handle Your Claim — From
Start to Settlement
Hospitality insurance claims require speed, precision, and coordination with ongoing operations.
We manage the entire process to protect both revenue and reputation.
01
Comprehensive Property Inspection
We inspect guest rooms, common areas, back-of-house spaces, and mechanical systems using advanced documentation tools.
02
Policy & Coverage Analysis
We analyze all coverages, endorsements, brand-related requirements, and business income provisions.
03
Claim Documentation & Estimating
Our team prepares detailed, line-item estimates using industry-standard software and hospitality-specific pricing.
04
Negotiation &
Advocacy
We lead all insurer communication, challenge low estimates, and justify full repair and income loss compensation.
05
Settlement & Ongoing Support
We verify settlement accuracy and submit supplements if additional damage or lost revenue is discovered during repairs.
Already filed a claim? We can step in at any stage to correct errors and increase recovery.
Why Hospitality Owners Trust
River City Claims
Choosing the right public adjuster can determine how quickly you reopen and how fully you recover.
Here’s why hospitality owners across Florida, Georgia, and New Jersey rely on River City Claims:
Hospitality-Specific Expertise:
Licensed adjusters experienced in hotels, resorts, and lodging properties.
Proven Recoveries:
Millions recovered for hospitality clients through aggressive documentation and negotiation.
Transparent Fees:
Contingency-based pricing with no upfront costs.
Owner-Focused Advocacy:
We represent your interests—not the insurance company’s.
Rapid Response:
Fast inspections to limit downtime and protect guest safety.
End-to-End Claim Management:
From emergency mitigation to final settlement, we handle every step.
Success Stories
“Words can not express how awesome Jason Newsom was when we needed him most!! Major water damage to our home. We felt overwhelmed but after I called Jason, all the stress was off of us. He took care of everything and made our insurance settle for enough to cover all of our damages! New floors going in today! Thank you so much!! I can’t express this enough… don’t deal with the insurance companies alone! You will not be sorry you called him!”
Lena M.
“Working with David Reed and River City Claims has been an absolute game-changer in what started out as one of the most stressful experiences of my life. Filing an insurance claim after water damage in our condo felt overwhelming, and I honestly had no idea where to begin. From the very first conversation, David stepped in with confidence, knowledge, and genuine compassion, turning what seemed like an uphill battle into a smooth and fair process.
What impressed me right away was their professionalism and attention to detail. They carefully reviewed my policy, documented the damage thoroughly, and explained every step of the process in terms I could actually understand. Instead of feeling lost in the maze of insurance jargon, I felt informed and empowered.
Throughout the process, the communication was outstanding. I never had to wonder what was happening with my claim because David kept me updated at every turn. He was quick to respond to calls and emails, always patient with my questions, and consistently reassuring. That level of transparency and responsiveness gave me incredible peace of mind during such a stressful time.
Most importantly, their expertise and persistence paid off in a big way. They negotiated with the insurance company on my behalf and achieved a settlement that was not only fair but amicable — something that at one point, I honestly didn’t think was possible. Without their guidance, it is very likely that I would have ended up with far less than what I was entitled to.
What sets River City Claims apart from the rest is their integrity and genuine care for their clients. I never once felt like just another file on their desk. They treated me with respect, fought for my best interests, and truly went above and beyond to make sure I was taken care of.
Thanks to David, I was able to move forward with repairs and restore normalcy far quicker than I ever expected. I am deeply grateful for their hard work and would wholeheartedly recommend them to anyone navigating the complexities of an insurance claim. If you want someone who is knowledgeable, trustworthy, and truly committed to getting you the best possible outcome, look no further.”
Aubrey C.
“Rob Woerner and his team did a fantastic job in helping us navigate claims with the insurance company. He recovered more money than we thought possible and he worked hard to make sure we got the most. We appreciate his hard work, ethical and the professional way of doing things.
We contacted him at a very sad time in our life. With a passing of our mother and her condominium, she had water damage that we were not aware of.
Rob came and assess the situation. Spent a lot of time talking to us about the process and went back for us against the insurance company.
I would recommend him highly on any job. In fact, I am sending him clients from people in my center of influence and we are very happy with his service!”
Peter H.
What Is a Public Adjuster?
A Public Adjuster is a licensed insurance professional who represents property owners—not insurance companies.
For hospitality claims, we:
- Inspect and document damage across guest rooms and common areas
- Analyze complex hospitality policies and revenue provisions
- Prepare and submit comprehensive claims
- Negotiate aggressively for full settlement
- Challenge denials and underpayments
Hiring a public adjuster does not increase your premiums and is legal in every state we serve. We only get paid when you do.
Ready to Protect Your Hospitality Revenue?
If your hotel, resort, or lodging property has suffered damage, lost bookings, or an underpaid insurance claim,
River City Claims is ready to protect your recovery and your brand.
