Insurance Isn’t on Your Side — We Are.
A burst pipe can cause sudden and severe water damage — flooding rooms, destroying flooring, and soaking walls in a matter of minutes. But when it comes time to file a claim, insurance companies often look for ways to limit or deny coverage.
At River City Claims, we’re your advocate. Our licensed public adjusters identify the full extent of water damage from burst pipes — including hidden moisture and structural issues — to ensure you recover every dollar you’re owed.
Serving Florida, Georgia & New Jersey — local adjusters available near you.

Why Choose River City Claims
Water damage from burst pipes is often more extensive than it appears — and frequently underestimated by insurers.
Here’s what to expect when you partner with us:
Get Every Dollar You Deserve
We uncover hidden water damage behind walls, under flooring, and within structural components that insurers often overlook.
Zero Stress for
You
We handle inspections, documentation, estimates, and all communication with your insurance company.
Fast, Local
Response
Our adjusters understand how quickly water damage spreads and act fast to document losses before conditions worsen.
No Upfront
Costs
You pay nothing unless we recover money for you.
Denied or Underpaid Claim?
We can reopen or appeal your claim and fight for the full compensation you deserve.
Prevent Future
Issues
We document proper drying, mitigation, and repairs to prevent mold and future coverage disputes.
How We Handle Your Claim — From
Start to Settlement
Burst pipe claims can be complicated by questions about cause, timing, and maintenance. We simplify the process
and ensure nothing is missed.
01

Detailed Site
Inspection
We use moisture mapping, infrared imaging, and inspection tools to detect all affected areas — including hidden damage.
02

Policy & Coverage
Review
We identify all applicable coverages, including water damage, access and tear-out, repairs, and temporary housing.
03

Claim Documentation &
Estimating
Our team prepares detailed, line-item estimates using industry-standard software and water restoration pricing.
04

Negotiation &
Advocacy
We communicate directly with your insurer, challenging low estimates and disputing improper denials.
05

Settlement &
Follow-Up
We confirm your payment covers all damage and submit supplements if additional issues are discovered during repairs.
Already started your claim? We can step in at any stage to correct or maximize it.
Success Stories
“Words can not express how awesome Jason Newsom was when we needed him most!! Major water damage to our home. We felt overwhelmed but after I called Jason, all the stress was off of us. He took care of everything and made our insurance settle for enough to cover all of our damages! New floors going in today! Thank you so much!! I can’t express this enough… don’t deal with the insurance companies alone! You will not be sorry you called him!”
Lena M.
“Working with David Reed and River City Claims has been an absolute game-changer in what started out as one of the most stressful experiences of my life. Filing an insurance claim after water damage in our condo felt overwhelming, and I honestly had no idea where to begin. From the very first conversation, David stepped in with confidence, knowledge, and genuine compassion, turning what seemed like an uphill battle into a smooth and fair process.
What impressed me right away was their professionalism and attention to detail. They carefully reviewed my policy, documented the damage thoroughly, and explained every step of the process in terms I could actually understand. Instead of feeling lost in the maze of insurance jargon, I felt informed and empowered.
Throughout the process, the communication was outstanding. I never had to wonder what was happening with my claim because David kept me updated at every turn. He was quick to respond to calls and emails, always patient with my questions, and consistently reassuring. That level of transparency and responsiveness gave me incredible peace of mind during such a stressful time.
Most importantly, their expertise and persistence paid off in a big way. They negotiated with the insurance company on my behalf and achieved a settlement that was not only fair but amicable — something that at one point, I honestly didn’t think was possible. Without their guidance, it is very likely that I would have ended up with far less than what I was entitled to.
What sets River City Claims apart from the rest is their integrity and genuine care for their clients. I never once felt like just another file on their desk. They treated me with respect, fought for my best interests, and truly went above and beyond to make sure I was taken care of.
Thanks to David, I was able to move forward with repairs and restore normalcy far quicker than I ever expected. I am deeply grateful for their hard work and would wholeheartedly recommend them to anyone navigating the complexities of an insurance claim. If you want someone who is knowledgeable, trustworthy, and truly committed to getting you the best possible outcome, look no further.”
Aubrey C.
“Rob Woerner and his team did a fantastic job in helping us navigate claims with the insurance company. He recovered more money than we thought possible and he worked hard to make sure we got the most. We appreciate his hard work, ethical and the professional way of doing things.
We contacted him at a very sad time in our life. With a passing of our mother and her condominium, she had water damage that we were not aware of.
Rob came and assess the situation. Spent a lot of time talking to us about the process and went back for us against the insurance company.
I would recommend him highly on any job. In fact, I am sending him clients from people in my center of influence and we are very happy with his service!”
Peter H.
What Is a Public Adjuster?
A Public Adjuster is a licensed insurance professional who works exclusively for policyholders — not insurance companies.
We represent your best interests by:
- Inspecting and documenting all water damage thoroughly
- Reviewing your policy to uncover full coverage potential
- Preparing, submitting, and negotiating your claim
- Challenging underpaid or denied claims
Hiring a public adjuster doesn’t raise your premium and is 100% legal in every state we serve. We only get paid when you do.




